Shocking Service from ABSA Home Insurance

I have lodge a complaint with Absa Home Insurance on the 17th April 2018, they were very quick to provide a claim number and sent Instyle Pools to confirm to come and have a look. That is as far as it get. No feedback from ABSA or Instyle pools as to what the problem is!! No feedback, no phone call, no NOTHING! 3 weeks down the line I start following up with absolutely no results, left messages, no phone call. The claim has been escalated to the specialized claims. The manger who will assist is Stephen Rampya, not even him could bother to call me! Eventually throwing my toys and whoop the claim is declined, apparently the pipe is leaking, strange the swimming pool has not run for 3 weeks, its still loosing water, has been under the pipe holes for weeks, how on earth can this be the pipe? Instead of ABSA assisting people, they just push the responsibility of fixing back to the homeowner! Not sure why we even pay for insurance as they just find a reason to decline every single claim! And if you disagree, get your own supplier to provide a report, you just need to fork out more money! Shocking service, don't go for Absa Insurance!!