Shocked!!! Disgraced, Aggrieved!!!

So I Have been writing these reviews stating my dissatisfaction with the poor service by Absa Bank.

There has been new developments. After several months of trying to get them to assess the house and repair damages. They have been playing hide and seek. They sent several assessors who did not provide feedback on the matter. Yesterday I wrote a review here on hello Peter about not getting feedback from Absa.

Today they finally called and guess what? They declined the claim. I have always thought that they are playing hide and seek and eventually they will decline the claim. This is the sad story of these companies, that is why when I wrote my first review I said, they prioritise certain groups over other groups. We are not stupid, we know exactly what is going on. You probably do not care about me and my stupid claim.

Let me tell you something, the disaster that occurred in 2017 resulted in many houses being destroyed. Even the big hospital in Umlazi (Prince Mshiyeni Hopsital ) collapsed since the disaster had a huge impact on Umlazi and isidingo area. So Absa has the guts of telling us that they are declining because the house cracks are as a results of how the house was built! This house was built several years ago and had never had any problems.

You people promised to come immediately and assess the situation which you failed to do. We had to wait for weeks without even cleaning the mud and water as you said you need to see the extent of the damage. Your first assessor came last year and no feedback was given. You were quite until I wrote a review here and then you promised to send the second assessor. He came this month and no feedback was given. It was until I wrote the third review that you responded with a decline.

It is incidents like these that cause big havoc and lead to people doing things which they did not plan on doing. Im sure you can recall the incident that was all over media about a certain insurance company and an aggrieved client.

You have no idea whatsoever what you put us thruough as clients. Im writing this in tears as I have no idea as to where to go from here. It's sucks to be US!!!.

My question going forward is what is the point of having insurance because whatever that may happen in future you will still shift blames and decline.

I will make it a point that every one I know or come across know about what you did. I wonder why it took this long to decline since the reason you stated is so vague any way. Im talking about big buildings that collapsed and lives that were lost. You have no idea how it felt! No wonder your reaction