POOR SERVICE DELIVERY

I had an enquiry with Absa, relating to requesting documents from the bank. This was lodged with bank in January 20418, numerous emails, telephone calls and complaints-still no response. It seems that Absa bank does value customer complaints or services to follow up on my enquiry. I have even tried contacting the management via email BUT WOW NO FEEDBACK. Is this bank keeping up with their slogan or catch line. I find this hard to believe, all we require is some sort of feed back if you can help or not. I have all emails sent. Can a bank really afford to disregard customer service in such a competitive environment, I think not. somebody needs to take accountability for response to my complaint and n0on delivery of feedback