We have officially become a pick up and drop off service too

Does not provide customers with accurate information regarding their services. Example, departure and arrival time as per online booking, from Nelspruit to OR tambo stated on website is, 06:00 to 9:30 AM. Yes extra time may be given for accidents and roadblocks, BUT what citybug does not inform you off is that they will be picking up and dropping of people which adds to the the sumtotal of 1 hour 15 minutes extra travel time to your schedule. Will they reimburse your scheduled flight? Offcourse not, will just blame it on you and say its not our fualt you booked an early flight, a flight that wouldnt have been too early if the schedule provided was followed and the customer was not ill informed