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1 reviews | Active since Jun 2017

30 Jul 2021, 10:14

Terrible Customer Service

We have traveled with city bug several times and were impressed with their service … up to a point. Our ticket from Nelspruit to Pta was booked prior to the lock down and need to postpone due to lockdown regulations. City bug initially didn’t want to assist in this regard and then agreed a once of change within 90 days. Less than a week after restrictions were lifted I requested this change and was told They were unable to comply as I didn’t confirm this request again? How many times does one need to confirm a request? I tried to discuss it with a manager (Charl Lindevel), who was also very ******** and rude with regards to this. I am loosing a return ticket due to poor customer service, they are loosing a regular client with multiple potential bookings and bad publicity. Stay away. I will never use them again.

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Replies (3)
Citybug Shuttle Services
Citybug Shuttle Services's reply30 Jul 2021, 10:45
Official
Marna du Toit - your request came in 29/06/2021 - with reply that Citybug can put it on credit for 90days free of charge, after the 90 days we will move it to a new date as requested or as lesure travel is allowed. There was no feedback from Marna du Toit side. On 30/07/2021 Mara du Toit requested to make a booking again but the tickets was not put on credit. The dates for the tickets was 01/07/2021 & 04/07/2021. No feedback from Marna side on what to do with the tickets. 
's update30 Jul 2021, 11:30
Reviewer Update
My very 1st email was for a request to have it postponed. Why do I need to repeat myself on the same day? Is this kinder garden? This is just a ******* tactic from Citybug to ***** money. I was very clear in my initial request. Either way, CityBug's loss, more than mine. This review will never go away.
Citybug Shuttle Services
Citybug Shuttle Services's reply19 Aug 2021, 16:26
Official
Marna du Toit - your request came in 29/06/2021 - with reply that Citybug can put it on credit for 90days free of charge, after the 90 days we will move it to a new date as requested or as lesure travel is allowed. There was no feedback from Marna du Toit side. On 30/07/2021 Mara du Toit requested to make a booking again but the tickets was not put on credit. The dates for the tickets was 01/07/2021 & 04/07/2021. No feedback from Marna side on what to do with the tickets.