Sales agent/customer mistake

I book regularly with city bug, every week to be exact with city bug, my reliable sales agent always know I book for a Friday to a Sunday or Monday return to OR Tambo, my request was for Friday return Monday, on Thursday (2 Dec) we got a message stating bus is late apologies.....and immediatly called to say my sales agent got the date wrong, its for 3 Dec, she called me to say I must pay for another ticket as I signed....I specially said for Friday, is my words not good enough!!!

I go into there offices, and spoke to the manager who was very arrogant, and I quote his words " I will tell you for the last time" who the hell is he speaking to like that?? His child???

I had no choice but to purchase another ticket, but where is the customer service here, both agent and myself where wrong, as she got the dates wrong and me signing without checking....does city bug take no responsibility for anything, its just pay pay pay!!!!

Highly upset about this, as I had a good relationship with all the nelspruit staff.

Apologies for a almost fatal accident, apologies for late coming, apologies for wrong dates, is not acceptable...

Highly disappointed in the customer service, and I hope the office manager gets his day!!! Sooner then later