Rude, unprofessional, *****ing money and put the phone down on customers ear.

What a nightmare and worst service I've ever had from a company. Booked a ticket R580 for a one way shuttle with City Bug, using them as a Suttle service since they've started this company with one small bus. Ticket paid in full. After a few weeks we like to move the ticket to another date. Phone and make all the necessary arrangements. Recieved a message stating we need to pay another R100 for the date change in 6 hours. Was not able to pay the R100 within 6 hours, they cancel your ticket and take your money. R580. Without any notice stating the ticket is being taken you don't have it any more to use. Asked for their Terms and conditions. Nowhere is this stated or explained that you will loose your spot and your money. Phone head office ask for money back because of cancelation of this ticket. No can do because we moved ticket and not cancel the ticket. Didnot pay R100, no ticket no seat. They make another R580 with someone else buying now a ticket. Dubble ticket paid for 1 seat. Ask again for the Terms and conditions where they state you loose your ticket when not paying in 6 hours. No one can answer. Unable to give me the terms and conditions. And when you keep on asking they put the phone down twice in my ear. This is very unprofessional and disrespectful. And this is 2 managers that was unable to provide us with their term and conditions. This shows me they are wrong and don't want to admit it. *****ing money from pensioners and many citizens. Forfeiting our ticket, taking our money without proper Terms and Conditions. Putting the phone down and being extremely rude to customers. Jacques Esterhuizen how do you employ such unprofessional employees and why don't your company just provide Term and Conditions when customers asks for it..... I wonder....