Hellopeter
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1 reviews | Active since Mar 2018

30 Dec 2021, 08:32

Poor customer services

I missed the shuttle by 2 minutes. The reason I missed it was when I tried to call customer service to let the know that my flight was delayed and I'll need a few minutes to collect my bag, all of their numbers were not going through or ignored. It was not a holiday, it was Friday the 24th of December and they chose to close their office early without letting their customers know and ignore their after hours number. I arrived at 13:32 for a 13:30 and watched the bus drive away. After that I was stranded at the airport without any help to move to the next scheduled bus. Currently they have ignored all of my messages and not caring about their customer. I used their shuttle service since 2018 and all I get is being ignored. I still have an up coming paid trip with them, I hope to never have to use them. Why would any transport service close their office whilst they still have trips scheduled for that day?

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Replies (1)
Citybug Shuttle Services
Citybug Shuttle Services's reply10 Jan 2022, 10:37
Official
Good day Loretta, every year our office close at 13:00 for our staff members to spend time with their family for Christmas. On our FB / Instagram / web page there was an add showing trading hours for the festive season, even on the office door at ORT there was a poster. As per our T&C - Allow 2 hours Domestic Flights on departure and arrival times when making a booking on the CB, 20 minutes prior to departure at the departure point.