Poor customer service

I bought a ticket to Nelspruit on the 17th October 2024. The bus was leaving at 7:00. On my way to the airport from fourways there was an accident on the highway which caused me to be delayed I then called the City bug center to inform them that there was an accident on the highway which is by the way beyond my control and was told that if I'm not there by 7:00 the bus will leave without me. When I eventually got to the airport I met with the bus while it was at the boom gate about to leave the Uber driver flashed the lights at the driver but the driver didn't not respond I even ran towards the bus and he didn't stop when the traffic officers tried to stop him he told them that we must respect time with an attitude as told by the officer. When I called them I was told I need to catch it at Witbank and that I won't be refunded. I don't need the refund but the service I received was rather poor especially when the delay was beyond my control. Had it been a white individual that was running the way I was the driver was going to stop. But since it was a black person I'm told to respect time when the delay happened due to an accident at the highway. I wouldn't recommend this shuttle service to even Satan himself.