NELSPRUIT Cityliner rob-off!!!!!

VERY VERY BAD SERVICE! HAD TO GET ON THE BUS TODAY AT 13:50. THEN GOT A SMS STATING THE BUS IS DELAYED, PHONED THEM AND THEY SAID THEY ARE 2 HOURS BEHIND SCHEDULE AND AN HOUR FROM NELSPRUIT. RATHER WENT HOME THAN TO SIT AND WAIT THERE FOR ANOTHER HOUR BECAUSE THE AREA IS VERY UNSAFE. WENT BACK IN 30MINS AND WAIT AGAIN. DECIDED TO PHONE AGAIN AND GOT INFORMED THEY ARE ALREADY IN HAZYVIEW...WHEN I ASKED ABOUT THE SMS AND TELLING ME THEY ARE AN HOUR FROM NELSPRUIT HE CONFIRMED THAT IS WHAT HE SAID AND HE DOESN'T KNOW WHAT TO DO NOW BECAUSE THERE WAS A COMMUNICATION FAULT! R570 IN THE WATER AND I NEED TO ARRANGE ANOTHER BUS OR TRANSPORT. I NEED MY REFUND AND THIS IS VERY BAD SERVICE JUST AGREEING ON YOUR MISTAKE AND GIVE THE BALL RIGHT BACK IN MY HANDS NO REFUND NOTHING!!!!