Derogatory language against customer

Sunday 30/06/2024 Destination: 10h00 to 14h00 Pretoria

I got there at 09h50, which I admitted to be late due to unforseen circumstances. I was unaware that you have to book for a seat for a child under 2 years old. I left my friend in the office to sort out payments for my daughter so I do not delay the bus. I was seated by 10h01am. The driver decided to do a standing ovation and address my late coming yet there was someone who came right after me. He went on saying "The reason we stupid enough to state that you must arrive 30minutes earlier is to avoid such delays. This lady did not book a seat for her daughter which is *******. I know taxis you used to allow you to carry kids on your lap but we don't" He spent 8 minutes talking and then went to tell the passengers that they will be 40 minutes late because of me. I have never experienced such ill mannered drivers. Not only am I writing this here but everyone will know what type of company this is!