CITYBUG and their disregard for customers, Rude managers who do not acknowledge their mistakes.

What an experience with Citybug. My family and I have been travelling with them for many years without issues until the "I don't care" treatment I received this morning when making my booking.

I booked to travel from Nelspruit to Johannesburg on the 6th of January. The consultant gave me time options to choose from, 9:00, 11:00, 13:00 and 18:00. I chose 13:00. He confirmed the departure and arrival times accordingly and we continued with the payment. Upon receiving my confirmation ticket I realized that the buss goes via Pretoria and it is not a direct trip to Johannesburg. I immediately contacted them to address this and to request the change to a bus that goes straight to Joburg, I adviced them that I am willing to move to the 11:00 bus. However, the consultant didn't advise accordingly and I am not willing to pay an extra R100 to move my travel time.

I was advised that the manager listened to my recording and the consultant confirm the departure and arrival times and I am the one who chose the 13:00 bus so it is not their fault. I must pay. I asked to cancel the ticket as the manager was very arrogant and rude with no will to retain a customer. He then immediately said "No problem, minus 30%".

I was shocked as his appalling disregard for the fact that THEIR CONSULTANTS didn't advise that the bus will be taking a longer route. Instead he said "I should have calculated the hours and noticed that this was a longer route. The consultant confirmed the travel time with me and it's my fault I could count that it is a 5 hour trip".

I was transferred to the gentlemen who initially made the booking so I can change my travel time or cancel the booking. He apologized and we proceeded to make a R100 payment. All this happened within an hour and it wasn't my fault, the consultant should have, as they have at different times advised that the route is longer.

I am so disappointed in the manner in which they conducted themselves and the "Take it or leave it" attitude that came from a WHOLE Manager. SIES Marn