SN
Silindokuhle N
1 reviews | Active since May 2025
02 May 2025, 16:12
Bus broke down and we are being left for 7 hours without any communication from their team.
Im disappointed by Citybug bus service. We've been stuck for over 6 hours with no updates from their team. They've closed all their lines, leaving us stranded with no plan. We have kids, patients from and elderly on board, and we're struggling with hunger and thirst. The lack of assistance is unacceptable. This is my last time using this service. With the bus having technical issues, our phones are dying, and we're left to fend for ourselves. It's alarming that passengers can be left stranded for so long without basic necessities like water. I'd advise others to exercise caution when using this service.
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Citybug Shuttle Services's replyOfficial
04 Jun 2025, 12:21Dear valuable Citybug client Trust this email finds you well.Citybug Shuttle Services would like to apologize for the unfortunate event that occurred on the 2nd of May 2025 Durban to Nelspruit bus that was beyond our control. Citybug Nelspruit was informed of the broken fanbelt and gave immediate attention and dispatched assistance with replacing. Upon further investigation it came to the drivers attention that the Alternator was also faulty causing the bus not drive any further. Citybug Nelspruit was informed again of the problem and a mechanic was immediately dispatched from Nelspruit with a new Alternator. Please understand the distance from Nelspruit to New Castle is 360km thus the reason for the delay. We sincerely apologise for the inconvenience caused.
Citybug Management Team
Citybug Management Team
Citybug Shuttle Services's reply04 Jun 2025, 12:21
Official
Dear valuable Citybug client Trust this email finds you well.Citybug Shuttle Services would like to apologize for the unfortunate event that occurred on the 2nd of May 2025 Durban to Nelspruit bus that was beyond our control. Citybug Nelspruit was informed of the broken fanbelt and gave immediate attention and dispatched assistance with replacing. Upon further investigation it came to the drivers attention that the Alternator was also faulty causing the bus not drive any further. Citybug Nelspruit was informed again of the problem and a mechanic was immediately dispatched from Nelspruit with a new Alternator. Please understand the distance from Nelspruit to New Castle is 360km thus the reason for the delay. We sincerely apologise for the inconvenience caused.
Citybug Management Team
Citybug Management Team