I WANT MY MONEY BACK!

I booked a bus that was supposed to leave at 03:25 am,departing from kroonstad to Park Station,Johannesburg. I waited for the bus for almost two hours,until I decided to organise alternative transport at an extra cost that I did not budget for. What ****ed me off is that they didn't even bother to text or call just to notify me that their bus will either be later or will not be pitching anymore. I don't even know why they ****ing provide their contact details if they aren't going to even bother to respond to my calls as a paying customer. After the horrible day I had,I went to their service desk at Park Station where I booked my bus ticket,I was told they can't help me because their client service deals with refunds and customer complaints,I must spend my airtime again calling their stupid client services number that I dialled the whole day without no avail. I do not need their useless apologies and explanations,what I want is my money back and rest assured I will not be using their bus services ever again.