Appalling service - dissatisfied customer

<p>I lost my big purple bag while using City to city bus from Kokstad wimpy to capetown on the 12 of January 2017. When we got to PE drivers were changed so i did not get the driver's name but I have his contact number. I went to city to city Epping depo to get more information about my lost bag with no word. There I spoke to a lady called Khensani she gave me a claim form to fill in and said she would send it to the head office for processing and that was the week of 18 January 2017.</p> <p> </p> <p>After numerous calls trying to get some feed back i have been sent from pillar to post with NO assistance. To date it is now six weeks from the time i lost my bag and have not recieved feed back yet. Within my search as i need my bag it has my clothes and belongings, the other person I dealt with is a man called Kenneth in the Durban office ofwhich he agreed and said he was investigating with the driver as to what had happened to my belongings. The service has been nothing good to say the least, I have had to spend my airtime, my time but with no progress. City to city is definetely not a bus to use if custmers dont get taken care of..... Am a student still studying and now have no clothes because the bus lost my bag. Very very dissappointed </p>