Lost ticket

Very disappointed with the customer service. I booked a 2 day tour. On the second day, I did not had my ticket with me, however I did had proof of payment and requested them to reprint my ticket. At no stage they informed us that the ticket is valid for both days and that we must keep it for the next day as well. I even spoke the the manager called Matt and requested a contingency plan, as I have proof that I purchased the ticket. He just refused to assist at all and insisted that I buy a new ticket. As I was with a group I did not had a choice and bought a new ticket of R265 for the day even though I had the proof of payment. I am very disappointed in the service and feels that the company must assist when you loose your ticket. This made my whole day a bad experience on the bus and even as a local I am disappointed on how I was treated without any assistance or compassion and understanding.