1 reviews | Active since Nov 2011
Bus driver Nabiso's attitude towards the Tourist.
Cape Town runs a very efficient and excellent On-off tourist bus service. On March 27th, 2015, we purchased two tickets for two days. On the first day we had a wonderful time. We also went by boat through the lovely canals and gazed in awe at the mansions and apartment blocks which line the waterways.<br> We tried to take a bus back to the terminus in the afternoon but the driver told us we had to take another colour bus. I told him that the previous driver had told us that we could take any colour bus. Reluctantly, he let us on board. A lady came upstairs and asked for our tickets. She said we had one ticket. We could not find the other ticket.<br> The driver, Nabiso, then came upstairs at the next stop and insisted that I come downstairs. I could not leave my female friend in a strange city alone as he wanted me to leave the bus. I refused. He was very angry. I showed him my credit card voucher for the bus tickets.I told him that I would pay again at the terminus but he wanted me to leave my seat.<br> Fortunately I found the ticket by the time the bus arrived at the terminus. Nabiso was horrible.He is rude and arrogant.
Good Morning Guderian
Thank you for your kind words about our tour and service and thank you so very much for bringing this experience to our attention.
I am so sorry that your last trip with us over the two days ended on a negative note. Although we do make it clear that all passengers have to have a valid ticket to travel with us, I see from your comments that we could have handled this situation with a little more empathy and professionalism.
We will have a meeting with the driver mentioned and allow for some additional service training, pity there has been over a month lapse between this review and your trip as it is always more effective to handle issues while they are still fresh in the minds of all concerned. This said please be assured that this incident will be addressed and relevant action will be taken.
Again I do apologise for the sour note on which your tour with us ended and I hope this incident will not dissuade you from joining us on the buses again in the near future.
Many thanks and warmest regards
Mandi
Mandi Jarman
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Good Morning Guderian
Thank you for your kind words about our tour and service and thank you so very much for bringing this experience to our attention.
I am so sorry that your last trip with us over the two days ended on a negative note. Although we do make it clear that all passengers have to have a valid ticket to travel with us, I see from your comments that we could have handled this situation with a little more empathy and professionalism.
We will have a meeting with the driver mentioned and allow for some additional service training, pity there has been over a month lapse between this review and your trip as it is always more effective to handle issues while they are still fresh in the minds of all concerned. This said please be assured that this incident will be addressed and relevant action will be taken.
Again I do apologise for the sour note on which your tour with us ended and I hope this incident will not dissuade you from joining us on the buses again in the near future.
Many thanks and warmest regards
Mandi
Mandi Jarman
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