POOR SERVICE

I CALLED THE CITY PRESS CALL CENTRE ON THE 9TH JULY TO QUERY WHY MY SUBSRIPTION WAS NEVER CANCELLED WHEREAS I HAD REQUESTED THEM TO CANCEL THEM TO CANCEL IN APRIL <br> THE CONSULTANT ADVISED THAT HE WILL REFER THE MATTER TO QA DEPARTMENT TO INVESTIGATE AND TO ALSO REFUND THE PREMIUMS THAT THEY HAVE BEEN DEDUCTING<br> WHEN I TRIED TO FOLLOW UP I WAS ALWAYS REFFERRED TO FRANCOIS AND THEN THEY MADE A REFUND AFTER 2 WEEKS OF WHICH THE REFUND WAS ONLY FOR ONE PREMIUM <br>