Poor service

I have been trying for almost a month now just to get a mere balance on my account. I am currently working in Gauteng, and I don't go to Matlosana every month , that is why I have to call and get info about my account so I can be able to pay my account the correct amount and on time. Unfortunately, looking for this type of help from the water and electricity accounts division is like mission impossible. You can try all telephone extensions from 08:00 am until 15:30, every hour, day and months, you will never get any response. I am so frustrated, I wish the matter of poor service delivery in this division can be escalated to the Ministry of Local government, and surely if the situation does not improve after this report, I will refer it to higher authorities. This is one of the reasons why citizens end up resorting to violence because they get frustrated. Please let who ever is in charge take responsibility, it is our tax money that is wasted here for this zero service delivery.