Municipality monthly account

The monthly account from the municipality is so difficult to understand. If you overpaid you account there is no way that your credit is visible on the following month. The same goes for a debit if you paid to little. There is no clear indication to understand the amount you are behind. The same goes for your monthly payment. If i paid for example R1000.00. The specific amount of R1000.00 is not visible on the following months account so that i can see and be sure the specific amount is paid. Can the account statement please setup to be simple and understandable.