Mrs

Sent from my Samsung Galaxy smartphone.I'm honestly not happy with the service.

It's 2 days now that we don't have water. I phoned the city of joburg and spoke to several people who promised that my query will be resolved. I was given a reference number yesterday morning around 10am. And they explained that the turn around time is 24 hours. When I got home around 6 there was still no water. O phoned and I was told that my query is still within the 24 hour time. I phoned again around 8pm and was told that people have been dispatched and that they are on the way. Today morning still we woke up without water and those people didn't come. O then phoned around 11am and was told that new people were dispatched this morning and that they will come however they do not prioritize on queries that came first. I phoned again around one and asked to speak to the manager and they told me that Lucky will call me. He didn't bother to call me. I get home around 2pm and still there is no water and those people didn't come. I phoned again now around 3pm and asked to speak to Lucky and A lady by the name of Rudy told me that Lucky is now off duty and that Thapelo is the manager on duty now. I have asked that Thapelo must call me. I feel that this is not fair. I have bought water and I can't even have that water. It would be better if I was owing. How painful is it to be In need of such a basic thing like water. I have an infant at home and I need to use water every now and then but because of *********** people like lucky I'm still struggling. I don't work for joburg water and I don't know how they prioritize their work but I feel it's not fair. He has water where he stays that's why he doesn't even care to call people. I'm using my airtime and you hold on forever for the call centre agent. Now I have to buy airtime and still save money to buy water.

Please resolve my issue it's really not fair

I phoned again at 4pm and asked to speak to Thapelo and he told me to hold on he needs to make a phone call. He came back to me and said that he spoke to someone and that he will call me at 18:30 to check if the person came or not. Thapelo is very insensitive. First of all I phoned and they told me he was out. 45 minutes later I had to call again and he tells me that he need to hang up because he has to take other calls and hung up on me

I would understand if he was the one who phoned me but instead it's not the case.

Please sort out your staff and get them in order.

A lot of people are unemployed and would do a better job than what they are doing. We are human and water is life to some of us.

If they don't see the necessity in all of this people get other people on those roles.

Where is integrity in all this?

Where is fairness in all this?

Where is humanity in all this?

Both Lucky and Thapelo should be taught about values and values are not only app**** in a working environment, they should be carried through out.

Like u said I have a infant at home and I don't think of it was any of them in my position they would have reacted the same way.

I'm trully disappointed

Please get back to me

Regards

Salome