MMC and Finance Department Poor Management and Billing Practices

Good Day Dear Valued Customer The above mentioned account is on a R0.00 . The payment of R 34104.71 came through on the 14-09-2021. For assistance with the other accounts please provide us with account numbers or id numbers for assistance . Thank you for utilizing the service channel Regards Region B Customer Service Team

From: Marius Kotze [mailto:***] Sent: 13 September 2021 02:12 PM To: RegionB Revenue Subject: FW: City of Johannesburg *** for 2021/09/07 - Complaint Financial Management Importance: High From: Marius Kotze <***> Date: Monday, 13 September 2021 at 13:59 To: <***>, <***> Cc: <***> Subject: FW: City of Johannesburg *** for 2021/09/07 - Complaint Financial Management Dear Sir / Madam, The account attached was issued 2 days after the due date by the City of Joburg and thus issuing an invoice already overdue. Is this common practice in the management of the finances of the City? If so how can you have an account in arrears that is not known to the creditor? The account is being reconsidered monthly by the City without any reason resulting in excessive accounts being billed as “actual” readings. Then the invoice is voided and no credit note can be provided for the void or any reason for this on request. The account was settled today as we were not in Joburg on the date it was received. The issue is that the city owes the Rate payer money on two sold properties, the one property has been overdue by the City for 7 years and written off two months ago. We have tried for 7 years to get the refund paid back with no success. Yet the City has no problem to raise these accounts that do not correlate to the actual meters either. The conduct of the City and the management of the finances is appalling to say the least. Given that the City of Joburg issues termination instructions on these accounts in an attempt to manage risk we are forced to settle these exploitative accounts monthly. The account has an ongoing matter a year ago for over 2 years with a balance of over R100 000, which was an error on the City with the change of a meter and they could not track the meter to correct the same. There were interest charged and ongoing issues raised monthly to no resolution till be caved and paid the account. This time it will not be tolerated and we are in the process of seeking legal advice on the matter and will take the appropriate action to protect our rights as Citizens and rate payers. The matter is now being table at the MMC for finance as well as the MEC for Finance so it is known to the City. Failing a response from the City forthwith further action may be initiated with an application of cost. Sincerely, Marius Kotze PA(SA) BAP(SA) FIBSA Cell: *** e-mail: *** Practice Number: ***6 / 84626 / SAIBA 6038 Professional Accountant (SA) Licenced Independent Reviewer Master Tax Practitioner (SA) [email protected] ROUMAR Holdings (Pty) Ltd – Reg. No. *** Disclaimer: This correspondence is protected under the Protection of Personal Information Act and subject to the disclaimer and indemnity below. ROUMAR HOLDINGS (PTY) LTD is not a registered financial service provider as defined under the Financial Advisory and Intermediary Services Act and accordingly we render no such service. This message and any attachments are confidential and intended solely for the addressee. If you have received this message in error, please notify ROUMAR Holdings immediately. Any unauthorised use, alteration or dissemination of the contents of this email is strictly prohibited. In no event will ROUMAR Holdings or the sender be liable in any manner whatsoever to any person for any loss or any direct, indirect, special or consequential damages arising from use of this email or any linked website, including, without limitation, from any lost profits, business interruption, loss of programmes or other data that may be stored on any information handling system or otherwise from any assurance that this email is virus free even if ROUMAR Holdings is expressly advised of the possibility of such damages. No part of this document may be reproduced, distributed or transmitted in any form or by any means (including photocopying or storing it in any medium) without prior written permission. This correspondence is issued without prejudice and does not reflect an opinion or view of ROUMAR Holdings or the writer without it being marked expressly as such. From: "Marius Kotze (RouMar)" <***> Date: Thursday, 09 September 2021 at 20:22 To: <***> Cc: Roulaine Stephenson <***> Subject: Fwd: City of Johannesburg *** for 2021/09/07 Dear Charity Please see the attached account issued today and due two days ago??? How is there another three month reconciliation done when the last bill was one with the same and actual readings? Please advise how I can escalate this as this it now borderline ******ion when the bill is being backdated and due before issued! We are not in Johannesburg so will attend to this on our return based on your response to this mail. Regards Marius Disclaimer: This message and any attachments are confidential and intended solely for the addressee. If you have received this message in error, please notify ROUMAR Holdings immediately. Any unauthorised use, alteration or dissemination of the contents of this email is strictly prohibited. In no event will ROUMAR Holdings or the sender be liable in any manner whatsoever to any person for any loss or any direct, indirect, special or consequential damages arising from use of this email or any linked website, including, without limitation, from any lost profits, business interruption, loss of programmes or other data that may be stored on any information handling system or otherwise from any assurance that this email is virus free even if ROUMAR Holdings is expressly advised of the possibility of such damages. No part of this document may be reproduced, distributed or transmitted in any form or by any means (including photocopying or storing it in any medium) without prior written permission. This correspondence is issued without prejudice and does not reflect an opinion or view of ROUMAR Holdings or the writer without it being marked expressly as such.

Begin forwarded message:

From: marius kotze <***> Date: 09 September 2021 at 20:13:41 SAST To: Marius Kotze <***>, *** Subject: Fwd: City of Johannesburg *** for 2021/09/07

---------- Forwarded message --------- From: <***> Date: Thu, 09 Sep 2021 at 19:47 Subject: City of Johannesburg *** for 2021/09/07 To: <***>

Dear Valued Customer,

Attached please find your City of Johannesburg statement of account.

Due to popular demand, the City of Johannesburg has approved the extension of the Debt Rehabilitation program for qualifying customers, The period of extension is from the 26th of August 2021 until 31st December 2021.

To apply Customers can send an email to *** or visit www.joburg.org.za to access online application forms.

Customers may also visit any of the Revenue Customer Service Centers across the City to apply.

Yours sincerely,

Customer Interface

City of Johannesburg

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