worst service ever received

Hi<br> <br> I had made a booking at road lodge in rivonia which was not apparently booked as no one had logged a booking<br> I was sent to town lodge in greys ton drive which was told they had availability<br> Upon reaching there after a long flight where i had picked up my husband upon going to the hotel is apparently full and have a room which was a twin bed<br> <br> Due to the time @21.30 as well as a tiring journey we didn't realize how discomfort it was as we had to sleep on 1 3/4 bed<br> I am very unhappy and wish to never use your guys hotel ever again<br> <br> No breakfast was offered upon check in<br> <br> Neither was i woken up on time as i asked reception to a wake up call at 6.00am which then called me at 6.20 which had a repacation of missing the gautrain and was late to board my flight <br> <br> This just indicates the way you deal with clients bad service ever received <br> <br> <br> i hereby request a refund which is non negotiable <br> <br> manger that called me from road lodge passes the buck to the other hotel as well as staff are completely rude and arrogant <br>