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nasiefisaacs N

1 reviews | Active since Jun 2017

22 Jun 2017, 05:43

Worst service ever

<p>So it's Ramadan for us Muslims...and before our morning prayer we have a little meal....so I put my order in a day before and the lady still says it's not a problem at all your food will be ready at 4:45...now normally I would buy good the night before just to have something to eat the next morning...so thinkin I didn't have to do that here I didn't buy anything....woke up this morning and went to reception to get my good but the guy at the desk looks more lost than anything...says he is going to "check" 10min later he comes out with nothing and says no order has been placed...so my thing is don't say you can do something when you know you can't....i had to drive around to look for a place to at 5 in the morning....very dissapointed in the service received by city lodge hotel!!!!!</p>

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Replies (1)
City Lodge Hotels Group
City Lodge Hotels Group's reply23 Jun 2017, 08:31
Official

Please accept our sincerest apologies for this oversight. We understand that the GM of the hotel has been in touch with you to offer his personal apology and to make amends. Thank you for staying with us and we hope to welcome you again soon.

Kind regards,

The CLHG Team