What a waste of my Time...

So i called City Lodge Wednesday last week the 8th to arrange a get away for my wife and 2 boys of 8 and 6 years old. I asked for reservations and was put through to a line that just went quiet and the call ended. I called again and same thing. Third time i called and told them the problem and they apologised and put me through again to a dead line and i was again disconected. Fourth time i was told that that was funny and that never happens...and again i was transfered and same...Fifth time same but even worse i asked for the Duty Manager and was told i was about to be put through and same. Eventually i gave up. All this frustration ended up me having a bad mood and booked us in somewhere else which was a dissapointment. I wasted my money and time and spoilt a good weekend. My wife and myself even ended up arguing because of the bad venue. Thanks City Lodge.