Very bad understanding and poor staff assiatance

<p>I had made 2 x 5 rooms booking a month ago before checking in. I had made a booking online. While making a booking I chose the dates and it asked if I had a promotional card which I ticked and then I went into the next page which allowed me to choose the amount of rooms which I clicked 5 and then proceeded to check out which allowed me to make payments immediately which I even did for both my bookings. When I arrived at the hotel I was told I needed 5 promotional cards which I then explained to the lady I do not have 5 I only have 1 and the system only asked for 1 card number and not 5. She then went and called who I assumed was the manager and he was not very understanding I told him he needs to get the head office to update the system as it only asked me for 1 card number and not 5. He was just not helpful he said he needs to change the rate and billing which I was still trying to explain to him it's not my fault the system did not ask me for 5 cards it only asked me for 1. And I even told him I rebooked 5 rooms for january and he bluntly told me I'm changing your booking and the rate for the second booking which I tried explaining it not my fault the system only asked for 1 promotional card again. Firstly they did not want to cater for my kids which I had to book 5 rooms and then I had to deal with the promotional card issue. </p>