Very Bad Service

<p><span style="color: #000000; font-family: sans-serif; font-size: medium; widows: 1; background-color: #fffffe;">Hi</span></p> <div id="yMail_cursorElementTracker_0. ********** ********** 67" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #000000; font-family: sans-serif; font-size: medium; widows: 1; background-color: #fffffe;">I have been a loyal customer of the City Lodge group since 2011 and i was very disappointed with the below booking this past week.I was allocated a room that did not have a bedding and the aircon was not working.How on earth does a room not have bedding?I was changed to a room next door but my worry is ,if a room doesn't have bedding and some one is checked into it ,how many other items are actually overlooked?I am really having second thoughts using this hotel again and I also have friends and colleagues who use this hotel as well and after this experience I must say I am so so so so DISAPPOINTED.I expected more and that is why I have been a loyal customer for 5 years now.This is totally wrong.This was just after 8pm</div> <div style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #000000; font-family: sans-serif; font-size: medium; widows: 1; background-color: #fffffe;"> </div>