Very bad customer service

Town lodge Polokwane Booking 6 - 10 May 2024, Room 156 Experiencing the worst service, booked for 4 nights and it will be the longest stay. First day waited for 2 hours for my dinner and no explanation. Second day, my packed breakfast had no utensils nor a serviette and I had muesli and yoghurt. Notified the receptionist and no apology or sense of urgency to resolve the matter. Later for dinner it took 3 hours to prepare my meal after a long day from work, since I could not even enjoyed their packed breakfast and again no explanation just an apology from a manager who was in a rush or trying to get rid of a nuisance black customer. I normally intake juice and it is out of stock, I ordered a cold drink and was not in my order after waiting for 3 hours. When I asked she just turned her back left me there, was wondering if she is going to fetch it or what.......I decided to follow her and asked why she ignores me like that and walks away. She just gave me a cold rink and no apology and decided to assist another guest.

I am feeling like I am not wanted here as a guest, the level of service is appalling.....