1 reviews | Active since Jun 2015
Unprofessional service levels
Checked in 30 Nov and stayed for two nights - my 6th stay of 2015 at this hotel. Despite this I was asked to complete a form with all my details as it was lost when then switched to a new IT system. My reservation was made and paid for by a government agency who pays for hundreds of persons to stay annually in this hotel. All are given the same voucher - Bed, breakfast and supper up to max of R200. On my first night I ordered food to my room and charged it to my room. At 21: 30, when I was already in bed, I was phoned by reception demanding payment as my voucher did not mention supper. The next morning I showed them the voucher (they had a copy) which stated:\ Client extras (such as supper) agency to pay supplier"Thus"
Firstly, thank you for being a regular guest - we do appreciate your loyalty. We have looked into this matter and have found some definite shortcomings in our level of service to you. We understand that the General Manager of the hotel, Andrea, has been in contact with you to offer her personal apology. She has also taken up the service-related issues with her team. You are a valuable guest and we will definitely go the extra mile to ensure that your next stay is much more memorable - for the right reasons!
Firstly, thank you for being a regular guest - we do appreciate your loyalty. We have looked into this matter and have found some definite shortcomings in our level of service to you. We understand that the General Manager of the hotel, Andrea, has been in contact with you to offer her personal apology. She has also taken up the service-related issues with her team. You are a valuable guest and we will definitely go the extra mile to ensure that your next stay is much more memorable - for the right reasons!