Unprofessional employee Tshepo Modiagotla

I am passed myself by the way i was addressed by a front desk manager at city lodge bloemfontein. Monday i arrived i went to the restaurant and i ordered. A lady told me she will bring my food to me. The same happened the rest of the week. Yesterday i called and all of a sudden i must collect but my colleague did the same at the same time but i must collect... tonight when i asked this ****y unprofessional person backchatted me and try to pick a fight in the passage.

He addressed me as if i am a chikd then send me this message.....

We do understand that you received room service from Monday we will look into it as the waiters are not supposed to do room service. Please adhere to our terms of service. As aforementioned, we will assist you with room service for today only. But going onwards please note we don't offer the room service at all. This are our terms. If you have any questions, you're welcome to come to reception for further clarity.

This is not the way to address an issue and we will never put our feet here again