aM
anne M

1 reviews | Active since Mar 2012

03 Oct 2019, 11:59

Unhappy Road Lodge Client

Good day, I'm writing today as an unhappy client. First of all let me start by saying that I have visited many Road Lodges and today was the very first time that I encountered such. Today I called Road Lodge Bloemfontein and I spoke to the general manager Tiaans . I made a booking for 3 rooms. I was surprised when I recieved the proforma and realized that I was being charged R990 per night. He went and told me that it was because it was the Makufe weekend, I expressed my opinion that it does not make sense why I should be charged extra just because it's Makufe weekend and ontop of that be forced to eat breakfast when I said that it shouldn't be included. I usually book at Road lodges when Im away from home I made an example to him and said why does Road Lodge Umhlanga not charge extra during the Durban July weekend when the event is much bigger than Makufe? I'm really not happy with having to pay R990 just because it's Makufe weekend which I will not be attending but I have to pay extra for.

0
Replies (2)
City Lodge Hotels Group
City Lodge Hotels Group's reply03 Oct 2019, 14:46
Official
Thank you for being a loyal guest of our Road Lodge brand and taking the time to share feedback on your recent booking experience. We understand that Mr Tate, our operations director, has been in contact and the matter has been amicably resolved. We look forward to welcoming you to Road Lodge Bloemfontein.

Kind regards,
The CLHG Team

aM
anne M's update03 Oct 2019, 18:02
Reviewer Update
Thank you for your response. I received a call from one of the Managers and the breakfast was removed which lowered the bill. Thank you