unfriendly service

I booked online for two rooms at city lodge in umhlanga i phoned to confirm the booking. I spoke to a person called morne i confirmed the paraplegic room and also wanted to find out if my two and a half year old grand daughter will be able to share the room with her parents.i was shocked at the comments morne made he asked me why did i not make a correct booking his lodge caters for vip people mostly ceo of big companys stay at his lodge i asked him if children are not allowed in his lodge he said he doesnt like to accomode children because they tend to damage everything. I asked him if my grandchild will not be able to stay there he said he chsnged the booking i made there will be a couch in the room the child can sleep on. I asked him why when u book online there is no option to say babys included he said well i changed your booking.the tone and manner in which he spoke to me was absolutely disgusting.. my request then is change your online bookings to vip and ceo only allowed to book