GM
Gene M
1 reviews | Active since Mar 2018
25 Sept 2019, 21:13
Town lodge in-room mini hand sanitizer printed with “ ****** from town lodge”
Town lodge is great, I mean to query this earlier, but I never did. Until I found a town lodge hand sanitizer from my last stay there.
The mini hand sanitizer bottle that was complimentary in the room has “****** from town lodge” pre printed on it.
I was shocked by this, as I would never imagine a hotel to reuse hand sanitizer bottles for guests. Is the sanitizer mean to be used and the bottle left back in the room.
Please advise the marketing intention behind printing these on the bottles
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City Lodge Hotels Group's replyOfficial
02 Oct 2019, 14:01Thank you for choosing to stay at Town Lodge and for taking the time to write to us. We are so sorry you found the messaging on the hand sanitizer upsetting. We originally came up with the wording as a humorous note to our guests, later realising that we left room for misunderstanding. It is never our intention to offend any guest, far from it – we strive to deliver service excellence in all that we do. These bottles are being phased out so that all guests may remember their stay with us with fondness. We hope you will stay with us again soon and enjoy the complimentary amenities.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team
City Lodge Hotels Group's reply02 Oct 2019, 14:01
Official
Thank you for choosing to stay at Town Lodge and for taking the time to write to us. We are so sorry you found the messaging on the hand sanitizer upsetting. We originally came up with the wording as a humorous note to our guests, later realising that we left room for misunderstanding. It is never our intention to offend any guest, far from it – we strive to deliver service excellence in all that we do. These bottles are being phased out so that all guests may remember their stay with us with fondness. We hope you will stay with us again soon and enjoy the complimentary amenities.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team