************ to Attempted ******, Sterotyping against Coloured People

Good Day,

My Wife and I are regular Guests at Your Road Lodge, Town Lodges. We had joined your loyalty programme . Their are 2 loyalty programme that we thought we used that would be clicks and earning loyalty points.

We were told at Townlodge that everytime we were booking in that the points were being allocated to our membership loyalty points to use in the future .

Because your staff members told us that whether clicks card used or not you are earning points.

On the 1 July 2023 my wife and I went to Town lodge Roodepoort at reception we spoke to the staff members and wanted to use points. I paid R500 in cash and the balance of R305 I said to the reception staff use from my points I sent emails to loyalty and management got the addresses from reception staff . They then gave me the key To the room and my Wife and I checked in. I was called upon a bit later by the reception in regards to sending an email to assistant manager as GM would not be in on a Sunday. I went down to reception area and completed the email. Then went back to my room.

The morning my wife and I checked out as we were going to family .

I was stopped at reception area and embarrassed by the same reception staff that now was accusing me of *****ing from Town lodge. I went outside as I was belittled infront of the entire Town Lodge. Then when outside he advised his manager wants the R305.00. I said to him call your manager . The manager is the assistant is a white women who with the staff member stood infront of me. They put me in a corner because I am not the tallest of people both angry at me and demanding I take out money immediately I am not going anywhere until I pay. I then spoke to the manager explaining what myself and the staff member discussed. I was told I can't do that I didn't know . Then I asked about the programme she got irrated with me went inside told staff member I am to wait. She then comes back throws 2 papers that she printed at me and says I should learn it. I got very upset and told them they will not speak to me like this neither am I a ***** I stayed with Town Lodge alot of times in fact the previous stay I was their for a month spending nearly or over R30k. As we had business we were attending to as well in joburg.

The manager clicked her tongue pushed the staff member and said his not going to pay we wasting our time.

I then contacted this Remi person on your chat who's fault this was because of not doing their job to reset my password and username and email on loyalty programme. Remi was rude blocked me off to the chat and unhelpful.

The Monday I Ebentually got hold of a Collen Goodman told her my story she was to assist said I am to send the invoices to her she will allocate the points it's a once off thing. She also did not listen to me as I said for my wife and I . My points were low as my wife used the loyalty programme on her name. Colleen umdermined me because I am coloured and she us a white women . Gave me **** service made me wait until Wednesday everytime I phoned like 3 or 4 times a day on Tuesday and Wednesday her receptionist Gladys was probably told not to answer as Colleen was not interested in helping me at all it was only because I write on your Facebook page she called heard it was a coloured and just didn't care. My wife and I needed accomadation I told her to get it from our points. We ended up sleeping in the reception area on Wednesday evening because Colleen told the randburg Road lodge manager not to give us accomdation even though she onew what our story is complaint is and we were on tne right. At 11pm due to Randburg road lodge Manager the lady and a gabby from the chats my profile was fixed and I had 300 points I book a room my points from invoices I am still waiting for. The next day Colleen wassuppose to allocate my points she refused she called there and I said I won't speak to her because she is a **** she is to put it on email.

Colleen then came to Road Lodge Randburg and along with the Male manager contacted armed response for myself and my wife that were not fighting and just waiting for our points to be allocated. There are unarmed guards based there but Colleen and the Male manager both never spoke to us never apologized called men with guns and bullet proof vests to kill us. Because we had use an escalation process of CLHG and we are Coloured people . Colleen was there and the manager of Randburg the man and were happy to end of lives with lethal force for following an escalation process of CLHG . My wife and I nearly lost our lives because we Coloured .they threw is of the property as tne normal unarmed security put pressure on us to leave the premises. We are totally in shock about the service and Sterotyping of Coloured people as we are not gangsters or ********s we paying customers who just happen to be coloured