OM
Odwa M
1 reviews | Active since Jun 2011
22 Nov 2015, 15:18
Terrible Service
For the first time I've used your services and you just confirmedmy suspicions.<br> 20-11 I requested an iron at 06:00in the morning and I got it after 3 calls and 1hour later. At breakfast I asked for bottled water and I left the hotel without one because of the delay. <br> 22-11 I asked for tea, the cup was dirty. <br> <br> I am disappointed at your service.
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City Lodge Hotels Group's replyOfficial
24 Nov 2015, 12:56Hello Roro123,
Please accept our sincerest apologies for your recent experience at our hotel. We understand that the General Manager of the hotel, Wentzel, has contacted you telephonically. He discussed matters with you and raised this with his staff, to ensure that service levels are returned to the normal high standards that we pride ourselves on. Thank you for staying with us and we do hope you will give us another chance to impress.
Please accept our sincerest apologies for your recent experience at our hotel. We understand that the General Manager of the hotel, Wentzel, has contacted you telephonically. He discussed matters with you and raised this with his staff, to ensure that service levels are returned to the normal high standards that we pride ourselves on. Thank you for staying with us and we do hope you will give us another chance to impress.
City Lodge Hotels Group's reply24 Nov 2015, 12:56
Official
Hello Roro123,
Please accept our sincerest apologies for your recent experience at our hotel. We understand that the General Manager of the hotel, Wentzel, has contacted you telephonically. He discussed matters with you and raised this with his staff, to ensure that service levels are returned to the normal high standards that we pride ourselves on. Thank you for staying with us and we do hope you will give us another chance to impress.
Please accept our sincerest apologies for your recent experience at our hotel. We understand that the General Manager of the hotel, Wentzel, has contacted you telephonically. He discussed matters with you and raised this with his staff, to ensure that service levels are returned to the normal high standards that we pride ourselves on. Thank you for staying with us and we do hope you will give us another chance to impress.