MN
Marshall N
1 reviews | Active since Jan 2013
21 Jan 2020, 11:05
Terrible Service
We booked in at City Lodge Bryanston 19 January 2020 till 24 January 2020 and we had the most terrible experience. Another person was booked into the same room which was freaking because our whole privacy was disturb.
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City Lodge Hotels Group's replyOfficial
21 Jan 2020, 17:12Thank you for choosing City Lodge Hotel Bryanston and for taking the time to provide feedback on your stay. We are very sorry for the disruption during the night. Our Operations Director has been in touch with you to offer our sincere apologies and discuss the matter further. We work hard to offer our guests a great experience and fell short in this instance. We hope you will choose to stay with us again so that we may redeem ourselves.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team
City Lodge Hotels Group's reply21 Jan 2020, 17:12
Official
Thank you for choosing City Lodge Hotel Bryanston and for taking the time to provide feedback on your stay. We are very sorry for the disruption during the night. Our Operations Director has been in touch with you to offer our sincere apologies and discuss the matter further. We work hard to offer our guests a great experience and fell short in this instance. We hope you will choose to stay with us again so that we may redeem ourselves.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team