Stranded in capetown

I made a booking at the roadlodge capetown international for check in 3rd Feb check out 6th Feb for my 2 Young daughters. They departed lanseria airport @ 20h20 going to Capetown. No confirmation of booking was sent to me and when they got to road lodge the booking was cancelled and they had to look for alternative accommodation at 23h00. Obviously anyone would be angry so the receptionist Moki threatened my daughter about opening a case against her as he had her ID number because she was rude. Who would not be at that time of the night. He said they don't send out confirmation and they don't have a manager when asked to speak to the manager. I called roadlodge on the morning of the 4th Feb.and the sweet lady put me through to the manager Zak. He told me they send out a proforma invoice for payment and if not paid the booking gets cancelled @ 16h00 automatically. Definitely somebody is not doing their job and Moki needs to be disciplined. I am awaiting feedback from Zak as to what transpired. Zak could not comment of the behaviour of Moki. I can report him for being vulgar to ladies.