Slow And Poor Service Overall!

When checking into the City Lodge at the OR Tambo Airport the front desk service was extremely slow, waiting in a line to check-in for just over 30 minutes. Not only that, but we had a booking perk of priority check-in, only for the desk to be closed. Definitely no perks from this hotel there!

Next was room service, after a long haul flight which landed just after 10pm, we order room service at around 11:30, by 12:30 the food (3 toasted sandwiches) had still not arrived. I called the kitchen to follow up and was told the food has been made and should be on the way shortly, she apologised and said there had been a rush of orders which I can understand, however by 1am we had still no food delivered to our room. We therefore called and cancelled the order! My partner then called the front desk to speak with the duty manager about the poor service, for there to be no answer from the duty manager. On check-out there was another 20 minute wait as well just to get out of the hotel, due to elevators not working, definitely not a hotel for seamless and efficient services in general!

Overall, staffed seemed friendly, but the hotel definitely has a lack of quality and offering good service to its guests!