WC
Wayne C

1 reviews | Active since Mar 2009

09 Aug 2019, 22:46

Shouting in the hallways

I booked in at Road Lodge Carnival City for 3 days. Biggest mistake I ever made!

I thought the fact that it was part of CLHG that I would get a decent stay.... I was wrong! I chose this hotel because it was close to a competitive event I was competing in. I should have booked somewhere se...

People were shouting and calling for each other down the hall ways after 22:30 at night! Their room doors open for all to hear. I was woken up twicw by their noise. I had to be up at 5am....

I called front desk who were very slow to answer the phone. They said they sent security but heard nothing.... So I was obviously imagining the noise and lying....

Thanks for a ****py stay CLHG!

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Replies (1)
City Lodge Hotels Group
City Lodge Hotels Group's reply14 Aug 2019, 12:39
Official
Dear Wayne,
 Thank you for staying at Road Lodge Carnival City and for taking time to review your experience. We are saddened that your stay was disrupted by rowdy guests and that our reception staff weren’t able to resolve the noise in time to give you a good night’s sleep. We understand that our hotel general manager has been in contact with you to offer his personal apologies. We hope you will choose to stay with us again and enjoy the kind of service excellence which we strive to offer. 

Kind regards,
The CLHG Team