Shocking Service!!

I have attempted to change my password several times on the online options, the live chat platform and directly with City Lodge on 02/11/2023 and 03/11/2023. To date, I have not received the details to do so. I have contacted the Head Office and spoken to Gladys FOUR TIMES on 03/11/2023 who kept promising me that Zookie Jantjies would contact me to solve the issue but again, as at 07/11/2023, I have had no response. This is the disgraceful experience I am currently faced with and am unable to conclude some of my online bookings.