Rude & pathetic service

I encountered the most rude front desk woman while attempting to check in. I booked online and I came in to check in before 2pm. I needed to go to a meeting and check my husband and I in at the hotel before going to this meeting and I was told there are no rooms available. Then I was told I didn’t make payment when I made payment online. After telling me there were no rooms , miraculously a room appeared out of no where . We waited a century for room service to bring our food. The room smelt like an ashtray, there were no menus in the rooms, we kept on hold forever when we called the reception. When we were checking out we had to beg for a porter to assist us with our bags! Absolutely pathetic service received