1 reviews | Active since Jul 2015
ROOM 136 - MOST UNFAIR TREATMENT EVER EXPERIENCED!
We've booked in this afternoon WITHOUT BEING TOLD to read a piece of paper left in our rooms. We read this after we returned from having supper. Apparently there is a competition in town and we wont be able to leave the grounds. We have to take our car two blocks away, and then return by walking from there, and then at 3 in the morning return back to our car WITH OUR LUGGAGE. I discussed this with the VERY *********** staff who phoned his VERY *********** manager - who refused to refund us as we had used our room. OF COURSE WE DID!!! WE DIDN'T KNOW ABOUT THE CAR SITUATION! It does not take a brain surgeon to figure this out! Then I was told - \Mrs McKenzie, you have no choice\". Wrong reply dude. Very wrong reply. I always have a choice. We are leaving RIGHT NOW. It is 23:02 at night, we are leaving right now and Road Lodge will not see us again. We paid close to R600 for this very, very unfair situation. We have made use of your hotel often, before and after your system change over, but I'd rather stay in a Sun 1, a guest house or a tent, before being subjected to such treatment, ever again! I will e-mail this to each and every newspaper, Hellopeter, etc, that I can. "
Please accept our humble apologies. We gather that the general manager of the hotel has been in touch with you in this regard and has arranged for a full refund for the night's accommodation. Once again, please accept our apologies for the inconvenience caused and we hope that you will consider staying with us again in the future.
Please accept our humble apologies. We gather that the general manager of the hotel has been in touch with you in this regard and has arranged for a full refund for the night's accommodation. Once again, please accept our apologies for the inconvenience caused and we hope that you will consider staying with us again in the future.
