GK
Gaffar K
1 reviews | Active since Mar 2009
03 Jan 2020, 09:01
Road Lodge Umhlanga , out of control with noise
Road Lodge Umhlanga provides an phamplet in each room for services offered via a call or Whatsapp, we stayed on the ground floor on the 2nd January 2020 and had excessive noise up to mid night, I tried contacting the number they advertise for services and no answer, the hotel is highly noisy and have been coming here for over 10 years not sure I will be returning in future, no control over rules , guests are allowed to party whole night without any consideration for others
Helpful (0)
Replies (1)0
Replies (1)
City Lodge Hotels Group's replyOfficial
15 Jan 2020, 12:34Thank you for choosing Road Lodge Umhlanga Ridge and for taking the time to share feedback on your stay. Please accept our sincere apologies for the noise disruption during the start of your stay. Our management and security teams were unavoidably busy dealing with a few unruly guests caught up in New Year’s high spirits. We appreciate your raising this issue with us during your stay and trust that our general manager’s assurance that we would attend to disruptions of this nature quicker ensured that the rest of your stay was more enjoyable. We look forward to welcoming you back soon.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team
City Lodge Hotels Group's reply15 Jan 2020, 12:34
Official
Thank you for choosing Road Lodge Umhlanga Ridge and for taking the time to share feedback on your stay. Please accept our sincere apologies for the noise disruption during the start of your stay. Our management and security teams were unavoidably busy dealing with a few unruly guests caught up in New Year’s high spirits. We appreciate your raising this issue with us during your stay and trust that our general manager’s assurance that we would attend to disruptions of this nature quicker ensured that the rest of your stay was more enjoyable. We look forward to welcoming you back soon.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team