LA
Lugman A

1 reviews | Active since Mar 2015

29 Mar 2015, 17:07

Road Lodge Randburg, Malibongwe Drive

I booked in last night the 28/03/2015 into the Road Lodge situated in Malibongwe drive, the staff at the front desk were very nice and very helpful. I booked into the hotel very late at around 21:00PM for an overnight stay, when I entered the room everything including the bedding was not done properly. <br> 1. There was old food underneath the bed, together with cigarrete buds, pieces of who knows what in the corners of the room. <br> 2. actual grease marks on the windows, the mirrors and the shower door<br> 3. The shower had mildew <br> 4. The smokers side of the hotel was the only room available for last night, which I accepted however the staff had advised that there was suitable aircons to rid the room of smoke, this was not the case. <br> 5. used ******s and other items left underneath the bed. <br> <br> the overall look, feel and hygiene of the room was utterly disgusting! having to pay R560 for a room for an overnight stay not of choice but of desperation as nothing else was available, the entire experience was shocking and need less to say horrible and a very unpleasant experience. <br> <br> I would like the hotel manager to contact me and not to offer me another stay but to have my money refunded

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Replies (1)
City Lodge Hotels Group
City Lodge Hotels Group's reply01 Apr 2015, 13:00
Official
Hello lugman1983,

Please accept our humble apologies for your experience. Our Operations Director, Patrick Tate has attempted to contact you telephonically, but has been unsuccessful. Management of the hotel will be in touch with you regarding resolution of this situation. We pride ourselves on our excellent customers service, but it appears that our performance was sub-standard on this occasion. Please accept our apologies once again.