YP
Yasin P
1 reviews | Active since Jul 2012
23 Dec 2020, 14:25
Road Lodge Pietermaritzburg - Rude Security
Recently booked at the Road Lodge Pietermartizburg. On arrival at the hotel, the security was extremely rude and abrupt. I did complain to the hotel about the experience I had, and the response from the management was a lousy "Sorry"
Helpful (0)
Replies (2)0
Replies (2)
City Lodge Hotels Group's replyOfficial
04 Jan 2021, 13:43Thank you for staying at Road Lodge Pietermaritzburg. Our general manager and operations director have apologised to you for this incident, and dealt with the security guard and external service provider. Once again, please accept our heartfelt and sincere apologies.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team
City Lodge Hotels Group's reply04 Jan 2021, 13:43
Official
Thank you for staying at Road Lodge Pietermaritzburg. Our general manager and operations director have apologised to you for this incident, and dealt with the security guard and external service provider. Once again, please accept our heartfelt and sincere apologies.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team
YP
Yasin P's updateReviewer Update
12 Jan 2021, 15:34We have already explained to you our position regarding the incident. Your response and action regarding the incident falls way short of professional customer service. We trust that other potential customers will take note of the poor standard of customer service at your hotel.
YP
Yasin P's update12 Jan 2021, 15:34
Reviewer Update
We have already explained to you our position regarding the incident. Your response and action regarding the incident falls way short of professional customer service. We trust that other potential customers will take note of the poor standard of customer service at your hotel.