1 reviews | Active since Mar 2009
Road Lodge N1 City - WEAK SERVICE
Last night I try to book online on the group's site. Cannot book online cause it says hotel has no rooms available. Regardless of this I phone to make sure. Funny enough they can accommodate me. Lady asks how I will pay on arrival, so I ask... seeing that I would have paid online can I give her my credit card details and we pay straight away. Lady says yes and I proceed giving card details, CVV etc. I assume payment complete because that is what she said. I arrive and at check in they ask me how I will pay. I say I paid last night as per telephonic instruction. NO! Card now, Cash, or leave. So well great, I pay with my personal card otherwise I sleep in my rental car for the next 4 nights. Manager also tells me that even if I paid online I would have had to present my company credit card. FALSE! Have paid online before and never been ask to present the card at arrival. Not even an apology or anything. Thanks City Lodge Hotels. This is how you treat loyal customers that has spent 200+ nights at your establishments over the last few years. Appreciate it!!!
Thank you for staying with us and for your loyalty to our group over the years. Please accept our apologies. We gather that the GM of the hotel has been in touch with you and has explained that some of our hotels are still transitioning to a new property management system. Once again, please accept our apologies for the inconvenience caused to you on this occasion. We hope to welcome you again soon.
Thank you for staying with us and for your loyalty to our group over the years. Please accept our apologies. We gather that the GM of the hotel has been in touch with you and has explained that some of our hotels are still transitioning to a new property management system. Once again, please accept our apologies for the inconvenience caused to you on this occasion. We hope to welcome you again soon.