1 reviews | Active since May 2017
Road Lodge East London
<p>I stayed at Road Lodge East London on 20/5/2017, night I arrived was full, but reception phoned around, confirmed a cancellation, and then organised me a room - excellent. I stayed in room 016. Next mornings reception completely different - very unfriendly, cold, and superior attitude - it was difficult for her to greet me even, left a maintenance report - the hot water tap in the paraplegic room was broken - nil response, wrote an email to the GM - not even acknowledged by the East london manager...shocking!</p>
Thank you for staying at our hotel and please accept our apologies for your experience.
We gather that the GM of the hotel has been in touch with you to offer his own personal apology. The GM is taking the matter up with his staff to ensure it does not happen again. We pride ourselves on our friendly service and our swift reaction to resolving maintenance issues, so we’re disappointed that we let you down on this occasion.
Please give us another chance to impress as this was not a true reflection of our normal standard of service.
Kind regards,
The CLHG Team
Thank you for staying at our hotel and please accept our apologies for your experience.
We gather that the GM of the hotel has been in touch with you to offer his own personal apology. The GM is taking the matter up with his staff to ensure it does not happen again. We pride ourselves on our friendly service and our swift reaction to resolving maintenance issues, so we’re disappointed that we let you down on this occasion.
Please give us another chance to impress as this was not a true reflection of our normal standard of service.
Kind regards,
The CLHG Team