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Gopolang K

1 reviews | Active since Oct 2019

11 Oct 2019, 02:28

Road lodge durban sies

I booked into road lodge durban opposite the macdonalds on bramfischer road ... the first lady who helped was ok ... the ashraf cam into shift ... he didnt even want to speak to customera at the front desk secondly i asked if i could check out and move to another hotel he said that the hotel wouldnt allow that evwn though i had not touched a single thing in the room besides putting my bag in the corner and going ro to macdonalds for supper ... secondly the windows dont open and im claustrophobic thus meaning i had to have thw fan on for humidity which now has given me blocked nasal and sinus headaches cause your fan was stuck on cool even when you just put it on fan ... when i looked for ashraf to atleast move to another room he was nowhere to be found ... i slept in the room besides my qualms ... in the morning i discovered that i had been given half a roll of tissue paper which seemed to have been dropped in water and dried ... i also found no shower gel or shampoo as per other road lodges ive used ... nonetheless i had my own ... all in all this was my worst stay at road lodge in almost 6 years of using road lodge ... worst ever i hated every minute of it

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Replies (3)
GK
Gopolang K's update13 Oct 2019, 17:07
Reviewer Update
After the distasteful experience on my first night with ashraf the gm Monica Botha called whilst i was at the pavillion hotel to investigate further about my discern tothe service i was given ... to cut a long story short she turned the entire experience around and complimented it with a quality nights stay with the works included all at no cost ... she even went as far as leaving me a fig and walnut nougat bar .. what a champ thank Monica and Roger too your treatment went a long way
GK
Gopolang K's update13 Oct 2019, 17:07
Reviewer Update
After the distasteful experience on my first night with ashraf the gm Monica Botha called whilst i was at the pavillion hotel to investigate further about my discern tothe service i was given ... to cut a long story short she turned the entire experience around and complimented it with a quality nights stay with the works included all at no cost ... she even went as far as leaving me a fig and walnut nougat bar .. what a champ thank Monica and Roger too your treatment went a long way
City Lodge Hotels Group
City Lodge Hotels Group's reply15 Oct 2019, 12:35
Official
Thank you for choosing to stay at Road Lodge Durban and for taking the time to provide feedback on your experience. We are greatly saddened that your initial stay, as a regular user of our Road Lodges, was not up to the normal high standards of service excellence we strive to achieve. Our general manager Monica Botha has investigated the challenges you faced and addressed them in house. We appreciate your further positive comment and are happy to note that the matter has been resolved to your satisfaction. We look forward to welcoming you back to our hotels soon.

Kind regards,
The CLHG Team