1 reviews | Active since Jun 2015
Road Lodge Cape Town International Airport! Yuck!
Utterly disgusted! Arrived last week Thursday evening. The rooms are so small, and outdated. Our shower had paint that peeled off like a rubber face mask, and the hook on the door hung on one *****.
To top this off, the bath mat was stained - not with anything else but BLOOD. This was so disgusting, we did not know what to do except take pics. We informed them via Facebook, but to this day we have not even had an apology, yet alone our money back. I think this is unacceptable! One star is one star too many!
Dear Pieter
Thank you for staying at out hotel. Please accept our apologies for the problems that you experienced during your stay.
We gather that the hotel GM has been in touch with you to apologise about the inconvenience you experienced due to the status of your room. Your comments are greatly valued and we are delighted that you have given us another opportunity to impress you with our service and facilities. Although we always try to stay on top of our game, there are occasions when we slip up – thank you again for your understanding.
Kind regards,
The CLHG Team
Dear Pieter
Thank you for staying at out hotel. Please accept our apologies for the problems that you experienced during your stay.
We gather that the hotel GM has been in touch with you to apologise about the inconvenience you experienced due to the status of your room. Your comments are greatly valued and we are delighted that you have given us another opportunity to impress you with our service and facilities. Although we always try to stay on top of our game, there are occasions when we slip up – thank you again for your understanding.
Kind regards,
The CLHG Team