****roach heaven at Town Lodge Menlo Park

Worst hotel experience I have ever had was at the Town Lodge Menlo Park in Pretoria. We travel a lot for business and have stayed in many accommodation establishments but this one took the cake for the worst one yet. I had secured our booking at 2 in the the afternoon of 28/11/2020 and received my confirmation number from the reservations lady. When we arrived at the hotel it took in excess of 30 minutes to just check us in as there was only 1 lady working the front desk and she was running around all over. There is also a lot more paperwork to fill in due to covid so what would have been helpful was more than 1 person at the frontdesk. We finally got our key and went downstairs which felt a bit like a dungeon. As we walked the corridor all the room doors were open and there were brooms and vacuum's lying everywhere. What was disgusting was the passage carpet which was littered the whole way with an assortment of dead flies, ****roaches and a bevy of other insects. When we got to our room the beds were made but the bugs continued in the room all over the carpets. Our bedroom was Room 164 the beds looked presentable but that is where it ended. The carpet was revolting and the bathroom hadn't been cleaned so the toilet was VERY dirty and the floor had the previous persons toilet stains on it. I called reception and complained and she said she would move us to another room. As I walked out of our room, the couple in the room next to us 162 were also on their way up to reception to complain about the state of their room which was just as dirty. The lady came and took us to another room on the same floor. I asked what was going on with all the mess everywhere and she stated that the Hotel had flooded and they needed to keep the doors and windows open to air it. We went into the new room and it was just as bad. ****roaches everywhere and toilet VERY dirty again. I told the lady that we couldn't stay in the room in this condition to which she told me that I could take one of the brooms and just sweep the bugs out. Also she added that she could assure us that the beds were at least clean? I was so shocked by both these statements. I told the lady immediately that I would not be staying in the hotel and that we would rather just drive back to Johannesburg. We went to the frontdesk where she refunded my card which still has not gone back into my account and didn't even try to move us to anywhere else etc. This changing of rooms took a further 17 minutes of wasted time. I will never make use of this hotel EVER again. Please let me know if you would like any photo's.